- Mobile: 0717837430
- Street: 3454 - 40100
- City: NAIROBI
- State: Nairobi County
- Country: Kenya
- Zip/Postal Code: 00200
- Listed: January 22, 2018 11:04 am
- Expires: 131 days, 4 hours
Duties and Responsibilities:-
• Maintain customer experience levels within the stipulated quality standards.
• Conduct Happy Call and Customer Satisfaction Survey calls
• Collect, confirm and update client information on CRM.
• Record and follow up on general queries and complaints
• Handle complaints in a polite and professional manner.
• Understand and adhere to the escalation process.
• Research required information using available resources.
• Handle online customer support if required (Emails, chat, blogs etc.)
• Collect customer inquiries, explain product function and resolve problems
• Work with the customer to ensure they are properly serviced
• Take calls and handle each request to ensure customers are satisfied on the first call
• 3 Years of sales experience in a busy organization
• Diploma in Administration or Sales
• Past experience in a call center is an added advantage
• Fluent in the English Language (neutral and clear accent)
• Proficient in MS Office Suite.
• Must possess a Valid Certificate of Good Conduct
• Ladies encouraged to apply
The positions should be filled in Nairobi,Nakuru and Mombasa branches
Call Joseph 0717837430 for more details