Ksh 42,000.00

Customer Service Assistants

modern

Ad Details

  • Mobile: +254741020361
  • City: Nairobi
  • State: Nairobi County
  • Country: Kenya
  • Zip/Postal Code: 00200
  • Listed: December 14, 2017 3:09 pm
  • Expires: 364 days, 23 hours

Description

Duties and Responsibilities:-
• Maintain customer experience levels within the stipulated quality standards.
• Conduct Happy Call and Customer Satisfaction Survey calls
• Collect, confirm and update client information on CRM.
• Record and follow up on general queries and complaints
• Handle complaints in a polite and professional manner.
• Understand and adhere to the escalation process.
• Research required information using available resources.
• Handle online customer support if required (Emails, chat, blogs etc.)
• Collect customer inquiries, explain product function and resolve problems
• Work with the customer to ensure they are properly serviced
• Take calls and handle each request to ensure customers are satisfied on the first call

Qualifications:
• 3 Years of sales experience in a busy organization
• Diploma in Administration or Sales
• Past experience in a call center is an added advantage
• Fluent in the English Language (neutral and clear accent)
• Proficient in MS Office Suite.
• Must possess a Valid Certificate of Good Conduct
• Ladies encouraged to apply

Listing ID: 2045a325cf74a375

  

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