- Mobile: +254741020361
- City: Nairobi
- State: Nairobi County
- Country: Kenya
- Zip/Postal Code: 00200
- Listed: December 14, 2017 3:09 pm
- Expires: 364 days, 23 hours
Duties and Responsibilities:-
• Maintain customer experience levels within the stipulated quality standards.
• Conduct Happy Call and Customer Satisfaction Survey calls
• Collect, confirm and update client information on CRM.
• Record and follow up on general queries and complaints
• Handle complaints in a polite and professional manner.
• Understand and adhere to the escalation process.
• Research required information using available resources.
• Handle online customer support if required (Emails, chat, blogs etc.)
• Collect customer inquiries, explain product function and resolve problems
• Work with the customer to ensure they are properly serviced
• Take calls and handle each request to ensure customers are satisfied on the first call
• 3 Years of sales experience in a busy organization
• Diploma in Administration or Sales
• Past experience in a call center is an added advantage
• Fluent in the English Language (neutral and clear accent)
• Proficient in MS Office Suite.
• Must possess a Valid Certificate of Good Conduct
• Ladies encouraged to apply