Ksh 40,000.00

Front Office & Customer Service Administrator


Ad Details

  • Mobile: 0741020361
  • City: Nairobi
  • State: Nairobi County
  • Country: Kenya
  • Zip/Postal Code: 00200
  • Listed: August 13, 2017 1:12 pm
  • Expires: 338 days, 21 hours


Diploma in Front Office Management & Customer Relations/Public Relations
A minimum of 2 years work experience in a similar position from a reputable organization preferably in the ICT sector


Customer Service Management
• Receive & welcome all visitors into the company regardless of whether they are bringing in business or not.
• Receive client requests relied through email and telephone and channel them to the persons concerned.
• Follow up to ensure that the requests are sorted on time
• Ensure that all visitors have a duly filled gate pass, clearly indicating the time in, the person visited and time out and that proper records are maintained on the same
• Guide the visitors to the officers wherever they need to go
• Ensure that company’s magazines and product manuals are always available for the customers
• Ensure that all customers/visitors are attended to without delay and that they are not kept waiting for long by constantly prompting the persons concerned
• Ensure that whenever an officer whom a client wants to see is not available, hand over the client to someone else who does the same duties as the officer
• Escalate instances that customers’ requests are not responded to as expected

Administration Roles
• Receive all mails including letters and distribute them accordingly
• Receive and prepare all outgoing mails including letters
• Promptly receive with a receiving stamp all official mails with consultation of the Operations Manager on instances where in doubt
• Ensure that reception office is always neat
• Maintain a schedule of the use of the boardroom
• Custodian of all reception and boardroom equipment

• Skills and Knowledge Requirements
• Interpersonal skills
• Easy to contact and to communicate and work with
• Exhibits a sense of urgency when necessary
• Good oral and written communication skills
• Ability to issue and explain good instructions
• Working knowledge of computer systems, ability to learn CRM input, retrieval and use. Understanding of proper use of work orders, priorities and schedules
• Ability to work in a team environment, fully supporting the goals and objectives of the sales, maintenance and operations efforts.
• Client service and public interaction skills
• Team building Decision making skills
• Effective verbal and listening communications skills
• Ability to read and write to record pickups and maintain daily records
• Stress management skills
• Time management skills

Personal Attributes
• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible Demonstrate sound work ethics
• Deal with the public in a positive, courteous and respectful manner

SALARY-Ksh40, 000

Listing ID: 110598ff8bf6c7e0


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