Safaricom, a leading communications company in Kenya has launched a personalised self care application for its mobile subscribers to be available on Android and iOS.
The application that is dubbed mySafaricom takes the company a mile ahead of its competitors when it comes to customer service. For mobile subscribers, the application is a handy tool that provides analytic, self care and a personalised dashboard to manage their account.
In a nut shell, the application allows mobile subscribers to access the following services -:
Show Account Balances; Airtime, Data, SMS
Topup: Recharge with a Voucher
Bonga Services; Enrolment, Balance, Transfer, Redemption, History
Data & SMS Plans – View and Purchase bundles
Store Locator – Near Me
Charged SMS Services – VIew and Manage
Skiza Services – View and manage tones
My Profile; IMEI, PUK
Request for M-PESA Statement
Feedback and Rating Service
Contact us: Twitter, Facebook, Live chat
USSD codes such *144# (To check balance) are likely to be a thing of the past for users who are always connected to the internet, the mySafaricom app will be a treasure.
A nice touch is the fact that you can access and email yourself M-Pesa statements that date back a year. Alternatively, you can also choose to have a statement sent to your email of choice every month on the 5th.
The application does require an internet connection which is probably a downside since the alternative should allow users to access information through SIM connection without the need for data bundles.
Safaricom expects to reduce the number of calls to their customer care by providing access to a knowledge base that will allow customers to trouble shoot and get started on basic tasks.
Needless to say, the application is a must have for every Safaricom customer with need for efficient and speedy access to their account.
Safaricom users can download the application using the following links.
MySafaricom App is a Safaricom Limited application that offers its customers a convenient self service channel to manage their account and interact Customer care
1. Find the Play Store icon on your phone’s home screen or the Apps page . Tap it.
2. Tap the magnifying glass on the top-right, type in the name mySafaricom (Letter case doesn’t matter), and tap the magnifying glass on the keyboard to execute the search. Some suggestions will pop up below the search box as you type, which you can tap to reach directly. The search term can also be more general to find any apps that focus on a topic or keyword.
3. Results will be presented which should include an app called mySafaricom. Verify if it is the right app by checking if the name Safaricom Limited appears next to it. That should tell you that the application has been published by Safaricom.
4. The three dots on the right side of each entry will provide options to install right away or add the app to a wishlist for future reference. You can choose to use either option by tapping.
5. Or to install, tap the box of information itself which will take you to a page with more details for that app, including screenshots, video, a description, and reviews from users like you.
6. Tap the Install button at the top to start downloading. You will be prompted to provide certain device permissions for the installation to continue.
7. Ongoing downloads and installations will show as icons in the notification bar at the top of the screen. Swipe down from the top for a detailed look.
8. Once the download and installation are complete, you can tap the Open button in the Play Store listing, or tap the icon from the notification tray to open your app. Otherwise, the app will be accessible by tapping the Apps icon in the bottom of your home screen, assuming an icon hasn’t already been put on your home screen.
9. Once you open the app, you will be required to activate the app. Safaricom provides you two options, PIN via mobile or email. Choose whichever you like. Safaricom will send you an email or SMS with a PIN, enter the pin on the App home page. The app will be activated immediately and you are good to go.
Vodacom will discontinue its M-Pesa product in South Africa with effect from 30 June 2016.
Speaking about the decision, Shameel Joosub, Vodacom Chief Executive Officer, says: “Vodacom’s decision is based on the fact that the business sustainability of M-Pesa is predicated on achieving a critical mass of users. Based on our revised projections and high levels of financial inclusion in South Africa there is little prospect of the M-Pesa product achieving this in its current format in the mid-term.”
In other markets where financial inclusion is limited and where there is a more supportive macro environment, M-Pesa continues to gain solid traction based on exponential growth in customer acquisition. Kenya and Tanzania are prime examples of this. It is important to note that this decision does not affect M-Pesa customers in Tanzania, Lesotho, Mozambique and the DRC, where the product continues to grow exponentially.
With regard to customers, Joosub says: “Vodacom is fully committed to mitigating any inconvenience to customers impacted by the decision and assures all M-Pesa South Africa customers that their funds remain safe and readily accessible. We remain of the opinion that opportunities exist in the Financial Services environment and we will continue to explore these.”
Over the weekend, hacktivists conducted distributed denial-of-service DDoS attacks on the websites of four International banks including the Central Bank of Kenya (CBK).
The other banks include National Bank of Panama, Central Bank of Bosnia and Herzegovina and Maldives Monetary Authority.
According to Hacknews, hacktivists only referred to as Anonymous and Ghost Squad began conducting cyber attacks on banking websites worldwide over a week ago.
This particular hack is said to have been executed by Ghost Squad on Saturday morning. All of the sites are now back online, an event that might go unnoticed to most people.
Screenshot showing all four banks were down after the attack
The National Bank of Panama was of special interest to the hackers due to the recently leaked documents known as Panama Papers.
The operation by hacktivists is against banks and financial institutions around the world. The hacktivists believe banks are controlling the world’s economy, promoting and hiding corruption at governmental and private level.
ABC Bank’s Lipa na M-Pesa paybill number is 111777.
The Procedure for depositing money via M-Pesa to your ABC Bank account is as follows
Go to M-Pesa menu on your phone, select “Lipa na M-Pesa”
Select “Enter business no.” and enter the 111777as the ABC Bank business no (Paybill Number) and press “OK”
Enter the account number (customers ABC Bank account) you are transferring money to and press “OK”
Enter amount i.e. amount you want to deposit and press “OK”
Enter your M-PESA PIN and press “OK”
Confirm all the details are correct and press “OK”
You will receive a verification window from M-Pesa where you have 1 minute to verify that the details are correct, if correct, dismiss or ignore, if wrong, enter the number 1 and press OK to cancel the transaction
You will receive a confirmation SMS from M-Pesa immediately.
ABC Bank will then send you a confirmation SMS shortly.
Charges: ABC Bank charges Kes 40* over and above what Safaricom charges
Barclays has sold 103,592,491 ordinary shares in the capital of Barclays Africa (representing 12.2% of Barclays Africa’s issued share capital) at a price of ZAR 126 per share through an accelerated bookbuild placing (the “Placing”), raising aggregate gross sale proceeds of approximately ZAR 13,053 million (£603 million)1 . Upon settlement, the Placing is expected to result in a pro forma increase of approximately 10 basis points on the 31 March 2016 CET1 ratio.
Barclays Bank PLC, acting through its investment bank (“Barclays Investment Bank”) is acting as sole global coordinator and joint bookrunner, together with Citigroup Global Markets Limited, J.P. Morgan Securities plc (which conducts its UK investment banking activities as J.P. Morgan Cazenove) and UBS Limited (the “Managers”) who, together with Barclays Investment Bank, are acting as joint bookrunners on the Placing (together, the “Joint Bookrunners”).
Following completion of the Placing, Barclays will hold 424.7 million ordinary shares in the capital of Barclays Africa, representing approximately 50.1% of Barclays Africa’s issued share capital.
All of the remaining ordinary shares in Barclays Africa held by Barclays PLC or its subsidiaries (excluding Barclays Africa and its subsidiaries) not sold in the Placing will be subject to a 90 day lock-up restriction from settlement. During this period, the lock-up restriction may be waived with the consent of the Managers (such consent not to be unreasonably withheld or delayed).
The proceeds of the Placing are payable in cash on usual settlement terms, and settlement of the Placing is expected to occur on a T+5 basis on 12 May 2016, subject to the satisfaction or waiver of certain customary conditions.
1 Exchange Rate ZARGBP 0.0462 as of 4 May 2016 (source: Bloomberg)”
Pursuant to the above and in accordance with section 122 (3)(b) of the Companies Act and section 3.83(b) of the Listings Requirements of the JSE Limited, Barclays Africa shareholders are advised that Barclays Africa has received formal notification from Barclays PLC that its total interest in Barclays Africa has been reduced from 62.3% to 50.1%.
As required in terms of Section 122 of the Companies Act, the required notice will be filed with the Takeover Regulation Panel.
Nairobi will be host to the World’s top business schools as they seek to attract MBA applicants on Monday, 9th May 2016.
Dubbed the QS World MBA Tour, the event will happen on Monday, 9th May 2016 at the Southern Sun Mayfair, Nairobi.
Some of the prestigious business schools expected to attend the event include HEC Paris, Rotterdam, GIBS, Wits, Cape Town, Stellenbosch, IE, Manchester and Henley.
For those looking for an international MBA, the QS World MBA Tour will be the place to be. Registration is free from this link.
The QS World MBA Tour is the world’s largest series of recruitment and information fairs which provides prospective MBA, Master and PhD candidates with the opportunity to experience free expert seminars, meet face-to-face with admissions directors and obtain all the information about the different programmes, fees, admissions requirements, scholarship, financial aid, GMAT/GRE test and much more.
Barclays Bank of Tanzania has today announced the appointment of Abdi Mohamed as the new Managing Director, effective April 2016.
Mr. Mohamed will be taking over from Kihara Maina, who after serving in the role since 2009 will now be pursuing other opportunities outside the Barclays Africa Group.
Until now, Mr. Mohamed has been Chief Operating Officer at Barclays Bank Kenya. He has a long standing career history with Barclays starting in1994 where he has held progressively senior roles in Kenya, Zambia, and the United Kingdom.
Barclays Africa Regional Management Chief Executive Mizinga Melu said: “Abdi brings to the role wide-ranging experience across markets and product areas including retail, corporate banking and operations. His career progression within the Barclays Group is a true success story and is testament to our belief in advancing talented employees.”
Barclays Bank Tanzania Chairman Dr. Ramadhani K. Dau commented: “We welcome Abdi to Barclays Tanzania and are confident that his breadth of financial services expertise will help us in executing our growth strategy in the market. We take this opportunity to thank Kihara who has played a critical role in leading the business in Tanzania during the last six years which has seen us register a number of milestones in the market, including the roll-out of leading digital platforms such as Strategic Hello Money (SHM), BIR, BARX and pioneering loan products.”
Commenting on his appointment, Mr. Mohamed said: “I am excited by the opportunity to lead the Barclays Tanzania team. We see continuedgrowth potential in the Tanzanian economy and my focus will be to ensure that Barclays is an active participant in enabling and supporting this growth. We will work with all the relevant stakeholders to position BBT as the Go To bank for our customers and an exciting place to work for colleagues.”
Barclays Bank of Kenya Managing Director Jeremy Awori said Abdi’scareer progression within the Barclays Group is a true success story and testament to the bank’s belief in advancing the careers of talented colleagues.
“We are greatly honoured to have worked with him here in Kenya. Abdi espouses the true meaning of the values of Barclays and his diligence has seen him forge an admirable career. I congratulate him as he takes on his new role,” Mr Awori said.
Mr. Mohamed holds a Masters in Business Administration (MBA) – International from Edith Cowan University in Perth Australia.