Hakikisha M-Pesa is a Safaricom system that integrates with M-Pesa to help users confirm the identity of mobile money recepients before hitting the send button.
The service is a new enhancement to M-PESA that will enable people to confirm the name of the intended recipient of funds, before completing an M-PESA transaction. Before this new addition, may incidents of M-Pesa users sending money to the wrong persons were recorded.
All M-Pesa users are opted into the service that also applies to when customers are making payments to Lipa Na M-PESA (PayBill option) and agent withdrawals.
To use the services, users have to Go to M-PESA > Send Money > Enter Phone Number > Enter Amount > Enter M-PESA PIN > OK to Send > You will get a notification with the intended recipient’s Name > To stop any wrong transaction, type ‘1’ and press send within 15 seconds. Pressing cancel or dismiss or close will not cancel the transaction.