Customer Service Officer Required
Ksh 0
Safety Tips
Meet a seller in public place and be sure to pay only after collecting your item.
Additional Info
City | Nairobi |
State | Nairobi County |
Country | Kenya |
Zip/Postal Code | 00619 |
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Job brief
Our client, a startup small professional services firm, is looking for a competent customer service officer to join their team.
The successful candidate is expected to juggle between customer service and office administration duties to ensure smooth running of the firm’s operations.
Responsibilities
You will be responsible for:
Assisting in marketing the firm’s products and services.
Receiving and welcoming clients.
Receiving and vetting service orders before handing to back office team.
Offering secretarial/document reproduction services [photocopy, printing, binding, lamination etc.] to the firm’s clients.
Receiving and receipting customers’ payments.
Handling customers’ queries and complaints.
Handling outgoing and incoming telephone calls.
Monitoring assigned e-mail accounts.
Conducting customer surveys and research.
Writing articles on assigned topics.
Creating, maintaining, and entering information into databases.
Handling procurement of office supplies.
Performing online research on assigned topics and writing reports.
Performing general office clerical duties and errands.
Office cleaning.
Document filing and maintenance.
Maintaining inventory of office equipment.
Requirements
At least two years experience in a similar role.
Good written and spoken English.
Good writing and research skills.
Computer literacy.
Pleasant personality with strong communication skills.
An ability to multitask and perform under tight deadlines.
Diploma or above in a business related field.
Application
Please send up-to-date CV and cover letter indicating expected monthly salary, to [email protected].
Safety Tips
Meet a seller in public place and be sure to pay only after collecting your item.
- Nairobi Nairobi County 00619