How to Get Safaricom Home Fiber Connection

Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a Wi-Fi router that will enable you to have wireless and LAN internet access.

You must be living within any of the Safaricom Home Fibre Zones. You check the coverage through the Safaricom website here. If your are is not covered, Safaricom allows you to submit a coverage requests.

If you are lucky and your area is covered, all you have to do to get connected  to the service is Simply contact Safaricom by sending an SMS ‘FIBRE’ to 400 or visiting any of our Retail Shops;

Safaricom will call you back within 48 hours. Fill and hand in the Safaricom Home Fibre Application Form which will be provided to you.

Once you complete the Safaricom Home Fibre form, the Safaricom representative will give you an Account Number that you will use to make payment in one of the following ways:

  • Dial *400# and follow the steps
  • Pay via M-PESA by using the Safaricom Home Pay bill number 150501
  • Pay at any Safaricom shop.

Once you make payment, Safaricom will connect you to the Service within 48 hours, subject to you granting their representatives access to your home.

As part of the installation process, they will provide you with a Wi-Fi router that will enable you to access the Wi-Fi Network within your home. They will set up the Wi-Fi network and configure your username and password which you require to access the Service.

Below are the fibre prices effective from October 18th, 2018.

Package Price (Kshs.)
Bronze 2,900
Silver 3,999
Bronze Plus 3,400
Silver Plus 4,999
Gold 5,699
Gold Plus 6,699
Platinum 11,499
Platinum Plus 12,499

 

For assistance, please call 400 from the number that you used to pay for the service. Alternatively, you can send an email to safaricomhome@safaricom.co.ke

How to Buy Kenya Power (KPLC) Prepaid Tokens via M-PESA

Kenya Power (KPLC) M-Pesa paybill number for Postpaid bill payments is 888880

Kenya Power owns and operates most of the electricity transmission and distribution system in Kenya and sells electricity to over 6,761,090 million by end of June 2018.

The Procedure for buying your KPLC tokens via M-Pesa are as follows -:

  1. Go to Safaricom SIM Tool Kit, select M-PESA menu, select “Lipa na M-PESA
  2. Select “Pay Bill
  3. Select “Enter Business no.“, Enter KPLC’s Lipa na M-PESA PayBill Number 888880 and press “OK”
  4. Select “Enter Account no.“, Enter your KPLC Prepaid Meter Number (e.g. 0100 xxxx xxxx x) press “OK”
  5. Enter Amount“, between KSh100 and 35,000 and press “OK”
  6. Enter your M-PESA PIN and press “OK”
  7. Confirm all the details are correct and press “OK”
  8. M-PESA HAKIKISHA, You will get a notification with the intended recipient’s name e.g. “Pay Kenya Power KSh1,000.00 for Account 0100 xxxx xxxx x Press 1 within 20 seconds to STOP this transaction.” To stop a wrong transaction, Enter “1” and press Send within 20 seconds. Pressing “Cancel” will complete the transaction.
  9. You will receive a confirmation SMS from M-PESA.
  10. KPLC will then generate prepaid token valid for your meter and send via SMS.

Call the Contact Centre hotline numbers 95551 or 0703070707 or 0732170170 for service-related enquiries.

Paying your Postpaid Electricity Bill with M-Pesa (Safaricom)

Kenya Power (KPLC) M-Pesa paybill number for Postpaid bill payments is 888888

Kenya Power owns and operates most of the electricity transmission and distribution system in Kenya and sells electricity to over 6,761,090 million by end of June 2018.

The Procedure for paying your KPLC postpaid bill via M-Pesa are as follows -:

  1. Select “Pay Bill” from the M-Pesa menu.
  2. Enter the Kenya Power business number 888 888.
  3. Enter your new Kenya Power account number e.g. 123456.
  4. Enter the amount you wish to pay which should be between Shs. 100 and  Shs.35,000.
  5. Enter your M-Pesa PIN.
  6. Confirm that all details are correct.
  7. You will receive a confirmation of the transaction via SMS.

Call the Contact Centre hotline numbers 95551 or 0703070707 or 0732170170 for service-related enquiries.