Home GuidesConsumer How to Get Connected to Safaricom Home Fibre

How to Get Connected to Safaricom Home Fibre

by Biashara Kenya

Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a Wi-Fi router that will enable you to have wireless and LAN internet access.

You must be living within any of the Safaricom Home Fibre Zones. You check the coverage through the Safaricom website here. If your are is not covered, Safaricom allows you to submit a coverage requests.

If you are lucky and your area is covered, all you have to do to get connected  to the service is Simply contact Safaricom by sending an SMS ‘FIBRE’ to 400 or visiting any of our Retail Shops;

Safaricom will call you back within 48 hours. Fill and hand in the Safaricom Home Fibre Application Form which will be provided to you.

Once you complete the Safaricom Home Fibre form, the Safaricom representative will give you an Account Number that you will use to make payment in one of the following ways:

  • Dial *400# and follow the steps
  • Pay via M-PESA by using the Safaricom Home Pay bill number 150501
  • Pay at any Safaricom shop.

Once you make payment, Safaricom will connect you to the Service within 48 hours, subject to you granting their representatives access to your home.

As part of the installation process, they will provide you with a Wi-Fi router that will enable you to access the Wi-Fi Network within your home. They will set up the Wi-Fi network and configure your username and password which you require to access the Service.

Below are the fibre prices effective from October 18th, 2018.

Package Price (Kshs.)
Bronze 2,900
Silver 3,999
Bronze Plus 3,400
Silver Plus 4,999
Gold 5,699
Gold Plus 6,699
Platinum 11,499
Platinum Plus 12,499


For assistance, please call 400 from the number that you used to pay for the service. Alternatively, you can send an email to [email protected]

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