How to Pay for Safaricom Home Fibre

Safaricom Home Fibre is a service that allows you to have fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a Wi-Fi router that will enable you to have wireless and LAN internet access.

Use this instructions only if you have an existing account.

  1. Use M-PESA PAYBILL no. 150501 and key in your Safaricom Home Fibre account number under the account number section
  2. Via USSD,
    • Dial *400#
    • Select Manage your subscriptions
    • Select your preferred package and make payment via M-PESA
  1. Via Bonga – this allows you to pay for your Safaricom Home fibre subscription using Bonga points. Simply dial *400#, select manage subscriptions, select your account then select renew subscription, select the account no that you are renewing, then select bonga points. You will then confirm payment and input your service PIN. A confirmation SMS will then be sent to your number confirming your successful payment.

If you are a new customer, please read How to Get Connected to Safaricom Home Fibre.

For assistance, please call 400 from the number that you used to pay for the service. Alternatively, you can send an email to safaricomhome@safaricom.co.ke

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