Safaricom, a leading communications company in Kenya has launched a personalised self care application for its mobile subscribers to be available on Android and iOS.
The application that is dubbed mySafaricom takes the company a mile ahead of its competitors when it comes to customer service. For mobile subscribers, the application is a handy tool that provides analytic, self care and a personalised dashboard to manage their account.
In a nut shell, the application allows mobile subscribers to access the following services -:
- Show Account Balances; Airtime, Data, SMS
- Topup: Recharge with a Voucher
- Bonga Services; Enrolment, Balance, Transfer, Redemption, History
- Data & SMS Plans – View and Purchase bundles
- Store Locator – Near Me
- Charged SMS Services – VIew and Manage
- Skiza Services – View and manage tones
- My Profile; IMEI, PUK
- Okoa services
- Roaming Services
- Knowledgebase
- Request for M-PESA Statement
- Feedback and Rating Service
- Contact us: Twitter, Facebook, Live chat
USSD codes such *144# (To check balance) are likely to be a thing of the past for users who are always connected to the internet, the mySafaricom app will be a treasure.
A nice touch is the fact that you can access and email yourself M-Pesa statements that date back a year. Alternatively, you can also choose to have a statement sent to your email of choice every month on the 5th.
The application does require an internet connection which is probably a downside since the alternative should allow users to access information through SIM connection without the need for data bundles.
Safaricom expects to reduce the number of calls to their customer care by providing access to a knowledge base that will allow customers to trouble shoot and get started on basic tasks.
Needless to say, the application is a must have for every Safaricom customer with need for efficient and speedy access to their account.
Safaricom users can download the application using the following links.
Android Users https://play.google.com/store/apps/details?id=com.selfcare.safaricom or search MySafaricom on the Play Store app on your Android phone.
mySafaricom on the iOS App Store https://itunes.apple.com/us/app/mysafaricom/id1089092650?mt=8 search MySafaricom on the APP Store app on your iPhone.
