Posts

How to Fuliza M-PESA

Fuliza M-PESA is a new overdraft service which allows M-PESA customers to complete their M-PESA transactions when they have insufficient funds in their account.

Here’s how you can register and use the service -:

  1. Dial *234# and select Fuliza M-PESA to opt in. You need to be an M-PESA registered customers with an active Safaricom line.
  2. Once you have opted in, you can Dial *234# and Select Fuliza M-PESA to check your limit, balance, mini statement and opt out option. Every time you transact using Fuliza, you will receive an sms with the outstanding Fuliza amount.

You can also install the mySafaricom app that is available on Android and iOS. The app allows you to monitor your fuliza without having to dial *234#

HOW TO INSTALL THE MYSAFARICOM ANDROID APP         

Fuliza M-Pesa does not allow you to withdraw money. Here are a few other facts -:

How many accounts can I hold for Fuliza M-PESA services?

Every M-PESA registered line will be treated as a different account. Each mobile number will qualify for Fuliza M-PESA and will be awarded a limit. This limit will be reviewed every 3 months depending on your usage.

How many times can I use Fuliza M-PESA?

You can use it as many times as needed as long as you are within the allocated Fuliza M-PESA limit.

Which M-PESA transactions can I complete using Fuliza M-PESA?

  • Lipa Na M-PESA: Buy goods and Paybill as well as Send money

How do I use my Fuliza limit?

All you need to do is transact normally on M-PESA and if you have insufficient funds, Fuliza M-PESA will cover the shortfall.

How do I grow my Fuliza M-PESA limit?

Continue using Safaricom and M-PESA services frequently and repay Fuliza M-PESA on time by toping up your M-PESA account.

How much will I be charged for using Fuliza M-PESA?

You will be charged 1% access fee and a maintenance fee on the outstanding balance as per below table. Normal M-PESA transaction charges apply.

 

Band Tariff Promotional Tariff for 30 day from launch
0 -100 One-time fee of Ksh 2 One-time fee of Ksh 0
101-500 Ksh 5 per day
501-1000 Ksh 10 per day
1001-1500 Ksh 20 per day
1501-2500 Ksh 25 per day
2501-70000 Ksh 30 per day  

 

Are there any Penalties for late repayment?

You will not have access to your Fuliza M-PESA limit if you have any unpaid balance after day 30. This will however be restored on full repayment of your Fuliza balance.

Safaricom gives Kes 5M Boosts Towards Afro-Asia Fintech Festival

Safaricom has announced a KES 5 Million sponsorship towards the inaugural Afro-Asia FinTech Festival 2019- ‘Fintech in the Savannah’ which will be co-hosted by the Central Bank of Kenya (CBK) and Monetary Authority of Singapore (MAS).

The two day festival themed “Sustainable Finance; Inclusive and green” will be held at the Kenya school of Monetary studies on 15th and 16th July 2019. This will be the first of its kind in the region and will provide a platform for connections, collaborations and exchange of ideas between Africa and Asia and also seek to explore sustainable financial services innovations from emerging Afro-Asian Markets.

The festival is a great platform for us as it presents opportunities to showcase the progress that Safaricom has made over the years towards financial technology as well as interact with peers in FinTech across the globe,” said Sitoyo Lopokoiyit, Chief Financial Services Officer, Safaricom.

Two years ago, we opened up our Daraja API portal giving over 16,000 developers an opportunity to integrate their businesses with M-PESA seamlessly. This is in line with our strategy to deepen financial inclusion and give developers a chance to come up with new innovations,” said Sitoyo.

We are indeed delighted to host such a unique event which shows where we are as an African country in the spectrum of Fintech, we are at the front. We are the pacesetters and we are not just excited about technology but the difference it is making for millions of people in Africa and billions around the world,” said Dr. Patrick Njoroge, Governor, Central Bank of Kenya.

The event which seeks to bring together over 5,000 participants, policy makers, industry leaders, entrepreneurs, innovators and researchers across the world is modelled after the Singapore FinTech Festival. It will provide a platform for players to exchange ideas, forge partnerships and nurture thriving Fintech ecosystems.

Some of the topics that will be discussed include Artificial Intelligence, Big Data, Cyber Security, Technology risks, Social impacts (SME Financing, financial literacy and inclusion, Sustainable finance and spirit of innovation among other key areas in Fintech.

Kenya is one of the African countries that has grown significantly in technology and is seen as a lucrative market for FinTechs. Last year, two Kenyan companies Cellulant, and Tala emerged among the Top 50 emerging Fintech companies in the world in the KPMG FinTech100 report.

How to Reverse Call on Safaricom

Safaricom has today announced the availability of its “Reverse Call” feature enabling its more than 31 million customers to pay for calls for loved ones. The service enables a caller to transfer the cost of a call to the receiver.

Here’s how to reverse call on Safaricom -:

  1. Open the “Phone” application on your Mobile Device.
  2. Dial the number you want to call but this time add this number sign # before the number you are calling. For instance, to transfer the cost of the call to 0722000000, you will dial #0722000000.

A customer receiving a reverse call request will see the caller’s details appear on the screen as normal, but once they pick the call, they will receive a voice prompt asking them to key in “1” to accept the reverse call. The cost of the call will be equivalent to the receiver’s normal call cost.

The service is only available for on-net calls and will not be applicable for off-net, roaming and international calls.

Read More: Safaricom Rolls Out “Reverse Call” Feature To All Customers 

Safaricom Rolls Out “Reverse Call” Feature To All Customers

Safaricom has today announced the availability of its “Reverse Call” feature enabling its more than 31 million customers to pay for calls for loved ones. The service enables a caller to transfer the cost of a call to the receiver by adding ‘#’ before the number they are calling. For instance, to transfer the cost of the call to 0722000000, a customer will dial #0722000000.

“At Safaricom, we maintain our commitment to always provide our customers with relevant products in line with their needs. This innovation is in line with this commitment and has been tailored to mirror the relationships between our customers with a goal of empowering them to always remain connected with their loved ones,” said Sylvia Mulinge, Chief Customer Officer, Safaricom.

A customer receiving a reverse call request will see the caller’s details appear on the screen as normal, but once they pick the call, they will receive a voice prompt asking them to key in “1” to accept the reverse call. The cost of the call will be equivalent to the receiver’s normal call cost.

The service is only available for on-net calls and will not be applicable for off-net, roaming and international calls.

The Reverse Call feature complements Safaricom’s existing “Please Call Me” service which enables a customer to send five free messages to other customers requesting for a call back.

How to use PayPal Mobile Money Service with M-PESA

The new service will allow Kenyans to sell and buy globally by linking their PayPal and M-PESA accounts

Safaricom (NSE: SCOM), PayPal and TransferTo have today announced a collaboration on a new service that will allow movement of funds between M-PESA and PayPal accounts, a huge boost to international eCommerce.

Qualifying M-PESA customers in Kenya can link their PayPal accounts to their M-PESA wallets, enabling them to easily and securely buy goods and services from merchants around the globe.

In addition, M-PESA customers can still receive and withdraw money from more than 140,000 agents across the country.

Similarly, the new service will give Kenyan merchants the opportunity to boost their reach and grow their business internationally.

“M-PESA’s collaboration with PayPal will open up global market places and the global economy to millions of Kenyans and Kenyan-based businesses. Beyond money transfers, this development ushers in a new era of speed and convenience beyond borders, as we work towards innovating robust platforms through which more entrepreneurs and consumers can benefit from the growing eCommerce industry”, said Joseph Ogutu, Director – Strategy, Safaricom.

To make online purchases, customers will be required to set up PayPal accounts, which they can top up in real-time using their M-PESA balances. Customers can then withdraw funds within a timespan of few hours to three days, depending on the transaction amount.

In addition to linking Kenyan businesses and shoppers to more than 18 million merchants around the world through PayPal, the new service will also allow local businesses to sell their goods and services to more than 210 million active PayPal users across the globe in up to 25 international currencies.

“PayPal’s collaboration with M-PESA is part of the company’s long-term strategy to enable e-commerce and democratise financial services on the African continent,” says Efi Dahan, PayPal General Manager for the Middle East, Africa, and Russia.

“We are excıted to brıng the M-PESA mobile wallet and PayPal joint services to the Kenyan market, which makes it more convenient and secure to withdraw and add money to their accounts while participating in the global digital economy,” said Dahan.

“We are proud to have been chosen by these two world-class payments providers to bridge the gap between the services offered in developed countries with those available in emerging markets – which is the cornerstone of TransferTo’s mission,” said Peter De Caluwe, CEO at TransferTo.

“This service is a major milestone in the evolution of cross-border mobile payments, in that TransferTo’s technology is creating a fundamental link between M-PESA users in Kenya and PayPal’s global network, and seamlessly connecting Kenyan shoppers and businesses to the global eCommerce world,” said De Caluwe.

To qualify your accounts and transact between the two services, please visit the M-PESA PayPal portal on www.paypal-mobilemoney.com/m-pesa.

Safaricom Connects Eldoret SMEs with Affordable Internet

Small and Medium Enterprises in Eldoret are set to benefit from high speed affordable internet connectivity from as low as Shs 5,000 per month.

This is after Safaricom, through its Enterprise Business Division, kicked off its second phase of fibre optic network rollout.

The rollout follows successful deployment of fibre in Nairobi, Kisumu and Mombasa with the current focus now on other major towns in the country.

Fiber technology provides unlimited bandwidth capabilities and offers the fastest high-speed data connectivity.

Businesses that sign up by 31st of December will get one month free connectivity.

Speaking during the launch of the second phase in Eldoret town Safaricom’s Head of Enterprise Product and Innovation, Geoffrey Wandeto said that the network would offer businesses connectivity at affordable and flexible rates, enabling them to grow and thrive.

“Safaricom wants to offer a solution that will open up businesses into a new digital world. It is our hope that we will be your partner in this space,” said Mr Wandetto.

The move which is part of Safaricom’s continuing strategy to be a leader in broadband provision aims to connect every part of the country in the coming years to deliver quality service to customers.

Earlier in the year, Safaricom launched Ready Business, a business solution aimed at making SMEs’ operations easier. The ‘Ready Business’ solution bundles together various technology and advisory services to empower entrepreneurs tackle challenges of a rapidly changing business landscape.

Safaricom Enterprise offers a variety of communication and connectivity services to its customers across Kenya. Key among these services is internet connections and telephone landlines. These services can in turn be delivered via different technologies like Fiber Optic cables as well as wireless technologies like microwaves, WiMax & Satellites.

How to install the Little Cab Android App for Drivers

Safaricom in partnership with Craft Silicon, has  launched Little Cab, a Kenyan taxi hailing solution to provide convenient and affordable cab services to customers. To install the application on your Android phone, please use the following instructions:

1. Find the Play Store icon on your phone’s home screen or the Apps page . Tap it.

2. Tap the magnifying glass on the top-right, type in the name Little Cab Driver (Letter case doesn’t matter), and tap the magnifying glass on the keyboard to execute the search. Some suggestions will pop up below the search box as you type, which you can tap to reach directly. The search term can also be more general to find any apps that focus on a topic or keyword.

3. Results will be presented which should include an app called Little Cab Driver. Verify if it is the right app by checking if the name Craft Silicon appears next to it. That should tell you that the application has been published by Craft Silicon who are Safaricom’s Partner.

4. The three dots on the right side of each entry will provide options to install right away or add the app to a wishlist for future reference. You can choose to use either option by tapping.

5. Or to install, tap the box of information itself which will take you to a page with more details for that app, including screenshots, video, a description, and reviews from users like you.

6. Tap the Install button at the top to start downloading. You will be prompted to provide certain device permissions for the installation to continue.

7. Ongoing downloads and installations will show as icons in the notification bar at the top of the screen. Swipe down from the top for a detailed look.

8. Once the download and installation are complete, you can tap the Open button in the Play Store listing, or tap the icon from the notification tray to open your app. Otherwise, the app will be accessible by tapping the Apps icon in the bottom of your home screen, assuming an icon hasn’t already been put on your home screen.

9. Open the app, and continue to use it.

Alternatively, you can install the app to your phone from your computer using the following link https://play.google.com/store/apps/details?id=com.craftsilicon.littlecabdriver.

How to install the Little Cab Android App

Safaricom in partnership with Craft Silicon, has  launched Little Cab, a Kenyan taxi hailing solution to provide convenient and affordable cab services to customers. To install the application on your Android phone, please use the following instructions:

1. Find the Play Store icon on your phone’s home screen or the Apps page . Tap it.

2. Tap the magnifying glass on the top-right, type in the name Little Cab (Letter case doesn’t matter), and tap the magnifying glass on the keyboard to execute the search. Some suggestions will pop up below the search box as you type, which you can tap to reach directly. The search term can also be more general to find any apps that focus on a topic or keyword.

3. Results will be presented which should include an app called Little Cab. Verify if it is the right app by checking if the name Craft Silicon appears next to it. That should tell you that the application has been published by Craft Silicon who are Safaricom’s Partner.

4. The three dots on the right side of each entry will provide options to install right away or add the app to a wishlist for future reference. You can choose to use either option by tapping.

5. Or to install, tap the box of information itself which will take you to a page with more details for that app, including screenshots, video, a description, and reviews from users like you.

6. Tap the Install button at the top to start downloading. You will be prompted to provide certain device permissions for the installation to continue.

7. Ongoing downloads and installations will show as icons in the notification bar at the top of the screen. Swipe down from the top for a detailed look.

8. Once the download and installation are complete, you can tap the Open button in the Play Store listing, or tap the icon from the notification tray to open your app. Otherwise, the app will be accessible by tapping the Apps icon in the bottom of your home screen, assuming an icon hasn’t already been put on your home screen.

9. Open the app, and continue to use it.

Alternatively, you can install the app to your phone from your computer using the following link https://play.google.com/store/apps/details?id=com.craftsilicon.littlecabrider.

Craft Silicon and Safaricom Launch Little Cab

Safaricom in partnership with Craft Silicon, has  launched Little Cab, a Kenyan taxi hailing solution to provide convenient and affordable cab services to customers.

The launch comes after Easy Taxi exited the market following a decision by Goldman Sachs to drop it in favor of Uber where they have invested US$ 1.9 Billion since the start of 2015.

Little Cabs will now join a long list of taxi services that are currently jostling for market share. Uber is the leading on-demand taxi service in Kenya. Other players in the market include Pewin Cabs, Dandia and Mara Moja. Mondo ride and Sendy have also joined the market recently.

According to Safaricom, the App is a homegrown, reliable and cost-effective Kenyan innovation that provides unrivaled experiences to customers by giving them more value for their money as they seek transport solutions.

“Our partnership with Craft Silicon is a demonstration of benefits of businesses coming together to address challenges facing our customers. We believe that Little Cab will provide better passenger experiences by connecting them with more reliable, cost effective options,” – Safaricom, CEO Bob Collymore

Little Cab will charge passengers Sh55 per kilometre and Sh4 per minute – with no flat base charge or price surges during peak hours or heavy traffic jams.

Safaricom also intends to enable clients to pay the fare using their subscriber loyalty reward, Bonga Points.

The available payment options for cab fare will include Safaricom’s own Mpesa, Visa and MasterCard branded bank cards.

Little Cab will also provide an incentive to woo women passengers by offering a female drivers only service.

How does Little Cab match up to its competitors?

 

  Charge per kilometre Charge per minute Mimimum Fare Terms
Little Cab Sh 55 Sh 4 Sh 270 No flat base charge or price surges during peak hours or heavy traffic jams.
Uber Sh 60 Sh 4 Sh 300 Base fare of Sh100

 

Mondo Ride Sh 58 Sh 4 Sh 200 Base fare of Sh100

 

 

What is mySafaricom App

MySafaricom App is a Safaricom Limited application that offers its customers a convenient self service channel to manage their account and interact Customer care.

The application that is available on Android and iOS allows mobile subscribers to access the following services -:

  • Show Account Balances; Airtime, Data, SMS
  • Topup: Recharge with a Voucher
  • Bonga Services; Enrolment, Balance, Transfer, Redemption, History
  • Data & SMS Plans – View and Purchase bundles
  • Store Locator – Near Me
  • Charged SMS Services – VIew and Manage
  • Skiza Services – View and manage tones
  • My Profile; IMEI, PUK
  • Okoa services
  • Roaming Services
  • Knowledgebase
  • Request for M-PESA Statement
  • Feedback and Rating Service
  • Contact us: Twitter, Facebook, Live chat

Android Users https://play.google.com/store/apps/details?id=com.selfcare.safaricom or search MySafaricom on the Play Store app on your Android phone.

mySafaricom on the iOS App Store https://itunes.apple.com/us/app/mysafaricom/id1089092650?mt=8 search MySafaricom on the APP Store app on your iPhone.